QxMD Privacy Policy

Effective as of May 25, 2018

 

QxMD wants to demonstrate its commitment to your privacy and therefore discloses its information and privacy practices.

This privacy policy governs your use of QxMD apps, websites, emails and educational content, including Learn by QxMD that have been developed  by QxMD Software Inc. Collectively referred to as “the Services”, QxMD offers apps that curate the medical literature, that provide educational tools for clinical decision support and that provide alerts regarding relevant medical publications, medical decision support tools and educational opportunity, including live and online medical education.

If you have questions or concerns regarding this statement, you should contact [email protected].

‘Learn by QxMD’ was created to enable physicians and other health care professionals to discover and share the best medical education, both online and live. In order to achieve this objective, QxMD provides a website and email service that provides personalized access to this content.

QxMD works hard to ensure that the privacy and security of your personal and posted information is our primary concern. The following Privacy Policy provides details regarding how this is done.

Information Collected

QxMD may collects personal information that you submit on the registration pages of the app and website (such as your name, email address, professional credentials, job description, country of practice, zip or postal code, clinical/research interests and preferred scientific journals) and is the sole owner of said information. This type of required information is clearly identified when requested.

QxMD also collects information generated as you interact within our app & website (such as your browser type, mobile device type, IP address, referring/exit pages, operating system, date/time stamp, tools utilized and time spent using each tool). Certain information of this type is stored using “cookies”. A cookie is a piece of data stored on a user’s device or computer tied to information about that user. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can block or remove persistent cookies by following directions provided in your internet browser’s “help” file.

We do not link the information we store in cookies to any personally identifiable information you submit while on our website.

A number of features within the apps & websites may allow you to post personal information and/or content that will be viewable by other users. As such, when posting any content, article titles, article comments or article tags you should not reveal anything that you want to keep private. Be aware that any personally identifying information posted on the site may be used to contact you.

Continuing Medical Education

If you elect to collect Continuing Medical Education (CME) or Continuing Education (CE) credit, you may be asked to provide personally identifiable information such as your name, zip code and NPI. In addition to personally identifiable information, aggregated non-personally identifiable information about the activities undertaken by CME/CE participants is recorded. Information that you provide in connection with your participation in CME activities, either when registering or requesting credit, may be used as follows:

QxMD partners with educational organizations such as those accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education to physicians. Your personally identifiable information is shared with our CME partner(s) who certify CME/CE activities offered, as necessary for their fulfillment of their reporting obligations to the ACCME and other accrediting bodies. These reports may include personally identifiable information about you and credits issued to you, for the purpose of maintaining records and contacting you about additional CME opportunities. QxMD partners with commercial organizations to develop and provide CME/CPD. Aggregate data on usage of the CME/CPD courses is shared with such commercial organizations.

QxMD may use personally identifiable information, including registration information and evaluation data, in assessing educational needs and evaluating its educational activities.

Use of Information Collected

When you register on the apps or websites, the information you provide forms the basis of your personal profile. This information is stored by QxMD primarily to provide you with personalized content delivery and facilitate interactions amongst other users of the apps and websites. Data is stored as long as you are a registered user of our service, but removed upon your request.

We use analytics tools to track anonymized user data on how the app and website are used. This data is used for internal review and to optimize the user experience.

We may share some kinds of personally identifiable information with third parties as described below.

• Other Companies: We have strategic relationships with other companies who offer products and services. When you are interacting with one of these companies, a different privacy policy may apply and will be presented to you at such time.
• Market Research: From time to time, we may invite you to participate in sponsored or unsponsored market research surveys. We may provide aggregate information from the survey results to third parties including the survey sponsor, if applicable. If you receive payment for participating in a sponsored survey, we may be required to provide the sponsor with personally identifiable information about you for its record keeping and regulatory reporting purposes. We will not provide any sponsor with your survey responses on an identifiable basis unless we obtain your consent prior to your participation in the survey. If you participate in a survey administered by a third party market research company, this company may identify you when you participate in the survey. We require these companies to agree that they will not provide the survey sponsor with personally identifiable information about you based on your participation in the survey, nor will they market to you based on such participation.

Protection of Information Collected

QxMD follows generally accepted industry standard security measures to protect your information. To ensure that your personal information is protected, QxMD relies on Secure Sockets Layer (SSL) software, which encrypts information that you input. SSL is the industry standard used to protect sensitive and personal information as it passes over the web. The Calculate by QxMD user content and data, including each user’s personal information, is hosted on a physically, electronically and administratively secure server. In order to access your account, we require that you create a password. If you believe your user information has been lost or stolen, please contact [email protected] and we will respond within 10 business days.

If you request it, QxMD will tell you what personal information we hold about you and how we process it and we will provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. You can exercise this right free of charge. We may ask you to provide further information to confirm your identity before considering your request. To make such a request, please send an email to [email protected].

For purposes of providing the Services, QxMD may transfer your Personal User Information (including User-Provided Information) to servers located in the United States or other countries outside of the European Economic Area which provide for a different level of data protection. By using and continuing to use the Services, you agree to that transfer.

The Personal User Information we hold is used solely for the purposes of operating the Services and communicating with you. We will not provide Personal User Information, unless anonymized and aggregated, to any third parties, other than service providers acting on our behalf to assist in running the Services. The information we request from you is mandatory unless indicated otherwise and is necessary to enable QxMD to provide you with the Services. You are also entitled to object to any processing of your personal data on reasonable grounds.

Legal Disclaimer

We reserve the right to disclose your Personal User Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our apps or sites.

Access to Information Collected

If you wish to modify your personal information or change/delete the optional information in your profile that is viewable by other users, you can do so at any time by logging onto the site and/or app and accessing your account.

If you wish to remove your account from the QxMD database you can do so by contacting QxMD at [email protected]. You will receive a response within 10 business days. Removed information may continue in backup servers for a reasonable period of time based on industry best practices but will no longer be viewable by other users. If you lose your password or believe it has been stolen, you can reset it via the website or app and a temporary password will be provided to your email on file.

External Emails

When you sign up for a QxMD account, you will be subscribed to QxMD informational newsletters, and we will use your name and email address to send the newsletters to you. At the footer of each email a link is provided to allow you a way to easily unsubscribe. When we have new personalized content that you have indicated you want to be alerted about, you will receive an email notification. You have the option to control if such emails are sent out.

Links

Within the apps and sites there may be links to other websites that are posted or shared by other users. This Privacy Policy applies solely to information collected by QxMD and, therefore QxMD cannot be responsible for the privacy practices of other websites.

Custom Audiences

We may participate in Facebook’s Custom Audience or similar programs offered by Google, Twitter, LinkedIn or other similar services which enables us to display personalized ads to persons on our email lists or who have visited our websites or apps. This is used to, for example, remind you to complete a course that you have partially completed, or try another course that is related to your expressed interests. We provide hashed Personal Information such as your email address to determine if you are a registered account holder with one of these services. Custom Audiences can be used to provide reminders of Learn courses you may be interested in, Learn courses you have yet to complete, invitations to read Promoted Research, or invitations to engage with decision support tools hosted in the Calculate by QxMD app.

You may opt-out of participation in Custom Audiences by sending an email, from the email address you are opting out of, to [email protected].

Other Personalized And Behavioral Advertising Services.

We may participate in additional retargeting and behavioral advertising services that will be similar to the services described above.

Children and Parents

Calculate by QxMD is not designed for children, and certainly not for children less than 16 years of age. We do not knowingly collect personal information of children under 16 and will delete any information associated with underage users.

Business Transitions

In the event QxMD goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal User Information will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information.

Notice to Residents of California

California law permits customers in California to request certain details about how their information is shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business must either provide this information or permit California customers to opt in to, or opt out of, this type of sharing. We may from time to time elect to share certain information you collected by us on the Services with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes.

If you are a resident of California, California Civil Code Section 1798.83 permits you to opt out and/or request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. This Policy applies only to their activities within the State of California. To make such a request, please send an email to [email protected] or write us at 62 19th Avenue E, Vancouver, BC, Canada V5V 1H7.

Any such request must include “California Privacy Rights Request” in the first line of the request and include your name, street, address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address or mail address. California residents are also entitled to contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210 for suspected violations and to learn more about their rights.

Additional Terms for Residents of the United Kingdom, Norway, Iceland, Kazakhstan, Turkey, The Russian Federation, South America, Ukraine, Uzbekistan and The European Union

If you are a resident of the United Kingdom, Norway, Iceland, Kazakhstan, Turkey, the Russian Federation, South America, Ukraine, Uzbekistan, or the European Union, legislation permits you to request that we tell you what personal information we hold about you and how we process it and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. You can exercise this right free of charge. We may ask you to provide further information to confirm your identity before considering your request. To make such a request, please send an email to [email protected] or write to us at 62 19th Avenue E, Vancouver, BC, Canada V5V 1H7.

For purposes of providing the Services, QxMD may transfer your Personal User Information (including User-Provided Information) to servers located in the United States or other countries outside of the European Economic Area/Ukraine which provide for a different level of data protection. By using and continuing to use the Services, you agree to that transfer.

The Personal User Information we hold is used solely for the purposes of operating the Services and communicating with you. We will not provide Personal User Information, unless anonymized and aggregated, to any third parties, other than service providers acting on our behalf to assist in running the Services. The information we request from you is mandatory unless indicated otherwise and is necessary to enable QxMD. to provide you with the Services. You are also entitled to object to any processing of your personal data on reasonable grounds.

If you are a resident of Ukraine, you are hereby informed that QxMD. shall be your personal data controller, processing information defined as User-Provided Information and Automatically Collected Information. Apart from the rights listed in this section above, you also have the following rights as regards personal data protection:

Additional Terms For Residents of Australia, New Zealand, China, India, Israel, Japan, and South Africa

If you are a resident of the Australia, New Zealand, China, India, Israel, Japan, or South Africa privacy legislation permits you to request that we tell you what personal information we hold about you and provide you with a copy of that information. You also have the right to request that we correct your personal information if it is inaccurate, out-of-date, or incomplete. We may ask you to provide further information to confirm your identity before considering your request. To make an access and/or correction request, please send an email to [email protected] or write us at 62 19th Avenue E, Vancouver, BC V5V 1H7.

It is not mandatory or legally required for you to provide us with any of your personal information. However, if you do not provide the information that we ask for, you may not be able to access and use all of the Services features available to users.

QxMD may transfer your personal data to servers located in other countries for purposes of providing the Services. By using and continuing to use the Services, you agree to that transfer. If you are an Australian resident, you acknowledge that by providing your consent to the transfer to servers located outside Australia, we are not required to take reasonable steps to ensure your personal information is handled in accordance with Australian privacy law.

If you are a user in China, if you notice any personal information leakage or otherwise have any complaint about the protection of your personal information, please contact [email protected]. We will respond within ten (10) days of the receipt of your email.

Additional Terms for Residents of South Korea

If you are a resident of South Korea, we will collect and use your User-Provided Information and Automatically Collected Information (hereinafter collectively referred to as “Personal Information,”) after your express prior consent.

It is not mandatory for you to provide us with any of your Personal Information. However, if you do not provide the information that we ask for, you may not be able to access and use all or parts of the Service’s features available to users.

The Personal Information Protection Act and Act on Promotion of Information and Communications Network Utilizations and Information Protection permit you to request that we tell you what Personal Information we hold about you, how we process it, and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your Personal Information at any time. You can exercise this right free of charge. To make an access and/or correction request, please send an email to [email protected] or write to us at 62 19th Avenue E, Vancouver, BC, V5V 1H7.

The contact details of our Privacy Officer in charge of protecting and managing your Personal Information, and handling inquiries and complaints concerning Personal Information, are as follows:

All of your Personal Information will be stored, processed, and transmitted after encryption.

You may block cookies by activating settings on the browser that allow you to refuse the settings of all or some cookies.

When we destroy Personal Information, we will take commercially reasonable and technically possible measures to ensure that the information is not restored or regenerated. If we need to retain Personal Information instead of destroying it, we will store and manage such Personal Information or the Personal Information file separately from other Personal Information, to the extent technically possible. If the Personal Information that needs to be destroyed is in the form of an electronic file, we will permanently delete such information in an irrevocable manner. Any other document, printout, letter, and other recorded media will be destroyed by incinerating or shredding.

If you have any comments, questions or concerns regarding our privacy policy, please send a message to our chief privacy officer at [email protected].

Changes to this Privacy Policy

QxMD reserves the right to revise or update this Privacy Policy at any time. In the event that significant changes are made, QxMD commits to advising all users at the time that any significant change is made. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page or app.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

 

Last update July 5, 2018.