Effective as of: March 19, 2020
QxMD Software, Inc. wants to demonstrate its commitment to your privacy and therefore discloses its information and privacy practices.
If you have questions or concerns regarding this statement, you should contact [email protected].
‘Calculate by QxMD’, also known as ‘QxCalculate’, and ‘Pedi STAT’ were created to enable physicians and other health care professionals to discover and learn about the best decision support and prognostic tools available, in order to improve the provision of healthcare. In order to achieve this objective, QxMD provides an app and website that provides personalized access to this content.
‘Read by QxMD’ was created to enable physicians and other health care professionals to discover and share the best of the medical and scientific literature. By doing so, they can spend more time reading the literature and thereby make better clinical & scientific decisions. In order to achieve this objective, QxMD provides an app, website and email service that provides personalized content delivery and encourages registrants to share the content they have collected.
‘Learn by QxMD’ was created to enable physicians and other health care professionals to discover and share the best medical education, both online and live. In order to achieve this objective, QxMD provides a website and email service that provides personalized access to this content.
The Services offer free sources of customized information for healthcare professionals. As a free service, we rely on partnership and advertising revenues to finance the development of specialized scientific content designed for practicing physicians. The optimization of advertising to provide you with relevant commercial communications and messages therefore goes to the heart of our ability to finance the creation of high-quality medical content, and is the reason behind many of the uses of personal data described herein.
QxMD may collect personal information that you submit on the registration pages of the apps and website (such as your name, email address, professional credentials, job description, country of practice, zip or postal code, clinical/research interests and preferred scientific journals) and is the sole owner of said information. This type of required information is requested when you register.
You have the option to submit the credentials used to access personal or institutional journal subscriptions – by doing so, you will be able to access subscription content more easily. These credentials are stored in an encrypted fashion and are never shared with any other users or QxMD staff.
We may use ‘session replay’ technology to continue to improve your experience with QxMD applications. This technology captures your interactions with QxMD applications, which we may compile into a video representation of your session. No recording of the view on your device occurs and only interactions with QxMD applications are recorded. Session data is stored securely by a third party provider and any identifiable information is anonymized by that third party.
Continuing Medical Education
If you elect to collect Continuing Medical Education (CME) or Continuing Education (CE) credit, you may be asked to provide personally identifiable information such as your name, zip code and NPI. In addition to personally identifiable information, aggregated non-personally identifiable information about the activities undertaken by CME/CE participants is recorded. Information that you provide in connection with your participation in CME activities, either when registering or requesting credit, may be used as follows:
QxMD partners with educational organizations such as those accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education to physicians. Your personally identifiable information is shared with our CME partner(s) who certify CME/CE activities offered, as necessary for their fulfillment of their reporting obligations to the ACCME and other accrediting bodies. These reports may include personally identifiable information about you and credits issued to you, for the purpose of maintaining records and contacting you about additional CME opportunities.
QxMD may use personally identifiable information, including registration information and evaluation data, in assessing educational needs and evaluating its educational activities.
Use of Information Collected
We use analytics tools such as Google Analytics and Omniture to track anonymized user data on how the app and website are used. This data is used for internal review and to optimize the user experience. This is necessary to our legitimate interests in providing and improving the Services.
We may share some kinds of personal information with third parties as described below.
- Service Providers. We work with third party service providers to help us provide the Services and to otherwise assist us in the operation of our apps, websites, emails and educational content, including in the areas of email management and deployment, analytics, marketing, advertising, market research, identity and professional credential validation, content distribution, customer service, payment fulfillment, event logistics, website maintenance and data storage and security. We may provide these service providers with personal information about users of our Services so that they can fulfill their responsibilities to us, however, we do require that they agree to limit their use of this personal information to the fulfillment of these responsibilities. The use and disclosure of personal information described in this paragraph is necessary to our legitimate interests in providing and improving the Services.
- Business Transfers and Affiliates. We may collect and disclose your personal information to our affiliates to provide Services, targeted campaigns and improve your experience by showing relevant content and advertisements. We may collect or disclose your personal information to our affiliates based upon our and their legitimate interests in receiving the information gathered via the Services, based, for example, on (i) product development purposes, improvement of the Services or regulatory and compliance purposes, or (ii) conducting data quality checks or providing IT or security services.
Protection of Information Collected
QxMD follows generally accepted industry standard security measures to protect your information. To ensure that your personal information is protected, QxMD relies on Secure Sockets Layer (SSL) software, which encrypts information that you input. SSL is the industry standard used to protect sensitive and personal information as it passes over the web. The Calculate by QxMD user content and data, including each user’s personal information, is hosted on a physically, electronically and administratively secure server. In order to access your account, we require that you create a password. If you believe your user information has been lost or stolen, please contact [email protected] and we will respond within 10 business days.
If you request it, QxMD will tell you what personal information we hold about you and how we process it and we will provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. You can exercise this right free of charge. We may ask you to provide further information to confirm your identity before considering your request. To make such a request, please send an email to [email protected].
Subject to applicable law, we reserve the right to disclose your personal information as required by law and when disclosure may be necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our apps or sites.
Access to Information Collected
If you wish to modify your personal information or change/delete the optional information in your profile that is viewable by other users, you can do so at any time by logging onto the site and/or app and accessing your account.
If you wish to remove your account from the QxMD database you can do so by contacting QxMD at [email protected]. You will receive a response within 10 business days. Removed information may continue in backup servers for a reasonable period of time based on industry best practices but will no longer be viewable by other users. If you lose your password or believe it has been stolen, you can reset it via the website or app and a temporary password will be provided to your email on file.
When you sign up for a QxMD account and, for certain users, provide consent, you will be subscribed to QxMD informational newsletters, and we will use your name and email address to send the newsletters to you. At the footer of each email a link is provided to allow you a way to easily unsubscribe. When we have new personalized content that you have indicated you want to be alerted about, you will receive an email notification. You have the option to control via your account which emails and notifications you receive.
We may participate in Facebook’s Custom Audience or similar programs offered by Google, Twitter, LinkedIn or other similar services which enables us to display personalized ads to persons on our email lists or who have visited our websites or apps. We provide hashed personal information such as your email address to determine if you are a registered account holder with one of these services. Custom Audiences can be used to provide reminders of Learn courses you may be interested in, Learn courses you have yet to complete, invitations to read Promoted Research, or invitations to engage with decision support tools hosted in the Calculate by QxMD app. The use and disclosure of personal information described in this paragraph is necessary to our legitimate interests in our business model of providing free and relevant Services to you.
You may opt-out of participation in Custom Audiences by sending an email to [email protected].
Children and Parents
Calculate by QxMD is not designed for children, and certainly not for children less than 16 years of age. We do not knowingly collect personal information of children under 16 and will delete any information associated with underage users.
Notice to Residents of California
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. For more information relevant to our users who are California residents, please click here.
QxMD may retain your personal information up to one year following a request for the deletion of your account, subject to applicable law. Thereafter, the data will be archived or anonymized.
Additional Terms for Residents of the European Economic Area (“EEA”)
If you are a resident of the EEA, legislation permits you to request that we tell you what personal information we hold about you and how we process it and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. When the personal data processing is based on your consent, you have the right to withdraw your consent concerning such data processing, at any time, without affecting the lawfulness of processing based on consent before your withdrawal. You can exercise these rights free of charge. We may ask you to provide further information to confirm your identity before considering your request. To make such a request, please send an email to [email protected] or write to us at 445 W 6th Ave #201, Vancouver, BC V5Y 1L3 Canada. Additionally, you have a right to complain to your local data protection authority if you are concerned about how your personal data is used through or in the context of the Services.
For purposes of providing the Services, QxMD may transfer your personal information (including user-provided information) to servers located in the United States or Canada. By using and continuing to use the Services, you agree to that transfer.
The personal information we hold is used solely for the purposes of operating the Services and communicating with you. You are also entitled to object to any processing of your personal information on reasonable grounds. We make no automated decisions about you that create legal effects or otherwise significantly affect you.
As discussed above, we have implemented technology and security measures to protect your personal information from unauthorized access, disclosure, improper use, alteration, unlawful or accidental destruction, and accidental loss.
We use security methods to determine the identity of registered users, so that appropriate rights and restrictions can be enforced for these users. If you are a registered user, we use both logins and passwords to authenticate you. You are responsible for maintaining the security of your login credentials.
By using the Services or providing personal information to us, you agree that we may communicate with you electronically about security, privacy, and administrative issues relating to your use of the Services. If you have a reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].
The contact details of our Privacy Officer in charge of protecting and managing your Personal Information, and handling inquiries and complaints concerning Personal Information, are as follows:
Name of Department: Privacy
Contact Information: [email protected] or write to us at 445 W 6th Ave #201, Vancouver, BC V5Y 1L3 Canada.
Additional Terms For Residents of Australia, New Zealand, China, India, Israel, Japan, and South Africa
If you are a resident of the Australia, New Zealand, China, India, Israel, Japan, or South Africa privacy legislation permits you to request that we tell you what personal information we hold about you and provide you with a copy of that information. You also have the right to request that we correct your personal information if it is inaccurate, out-of-date, or incomplete. We may ask you to provide further information to confirm your identity before considering your request. To make an access and/or correction request, please send an email to [email protected] or write us at 445 W 6th Ave #201, Vancouver, BC V5Y 1L3 Canada.
It is not mandatory or legally required for you to provide us with any of your personal information. However, if you do not provide the information that we ask for, you may not be able to access and use all of the Services features available to users.
QxMD may transfer your personal data to servers located in the United States or Canada for purposes of providing the Services. By using and continuing to use the Services, you agree to that transfer. If you are an Australian resident, you acknowledge that by providing your consent to the transfer to servers located outside Australia, we are not required to take reasonable steps to ensure your personal information is handled in accordance with Australian privacy law.
If you are a user in China, if you notice any personal information leakage or otherwise have any complaint about the protection of your personal information, please contact [email protected]. We will respond within ten (10) days of the receipt of your email.
Additional Terms for Residents of South Korea
It is not mandatory for you to provide us with any of your personal information. However, if you do not provide the information that we ask for, you may not be able to access and use all or parts of the Service’s features available to users.
The Personal Information Protection Act and Act on Promotion of Information and Communications Network Utilizations and Information Protection permit you to request that we tell you what personal information we hold about you, how we process it, and that we provide you with a copy of that information. You are also entitled to access, rectify, change, update, delete, revoke, or improve upon your personal information at any time. You can exercise this right free of charge. To make an access and/or correction request, please send an email to [email protected] or write to us at 445 W 6th Ave #201, Vancouver, BC V5Y 1L3 Canada .
The contact details of our Privacy Officer in charge of protecting and managing your personal information, and handling inquiries and complaints concerning personal information, are as follows:
Name of Department: Privacy
Contact Information: [email protected]
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Last update March 19, 2020.